General Terms of Sale - Osprey

We are Osprey Europe Ltd registered in England and Wales no. 4881712 with registered address Talon House, Aston Way, Poole, Dorset BH12 4FE. VAT number GB835 1864 16. For information on how to contact us click here.

References in these terms and conditions (“Terms”) to “us” or “we” are to Osprey Europe Limited. References to “Osprey” are to Osprey Europe Limited and Osprey Packs, Inc.

1. Orders

All orders for products are subject to availability and we reserve the right to refuse to supply to any individual or company.

Your submission of an order represents an offer to purchase the products indicated by you and is not binding on us until we have accepted your order. This means that if a product is shown on our site but is not available or is incorrectly priced or otherwise incorrectly described or if we are unable to arrange delivery to your address or wish to decline your order for any reason, we won’t be obliged to sell you that product in which case we will let you know and will not charge you for the product.

Shortly after we receive your order, we will acknowledge it by email, detailing the products you have ordered. This email is issued automatically and doesn’t mean that your order is accepted.

Acceptance of your order for a product and completion of the contract between you and us will take place when we dispatch the product to you. Any products on the same order which we have not dispatched to you don’t form part of that contract.

You are responsible for ensuring the accuracy of the details provided on the order form.

2. Price

The price you pay is the price displayed on our site at the time we receive your order apart from where an error has occurred in displaying the price. Whilst we do our best to ensure that all prices on our site are accurate, errors may occur. If we discover an error in the price of products you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we‘re unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the products, you will receive a full refund. Prices displayed include VAT where applicable.

Sale items (% off) cannot be combined with any other discount, including coupon codes or Osprey Pro purchases.

3. Discount codes

All discount codes are applied to the value of the order, excluding delivery costs and are subject to our general Terms and Conditions. The code must be entered and applied in the “Add Discount Code” field during the checkout process for the discount to be deducted from the order.

Unless explicitly stated, discount codes cannot be combined with other discounts or promotions. Discount codes may be limited to redemption in respect of certain products or certain products may be excluded from the offer. Discount codes cannot be exchanged for cash or used to purchase Gift Cards.

We reserve the right to modify or cancel discount codes at any time. If we refuse a discount code submitted as part of an order, for any reason, we will inform you before the order is dispatched to advise of the correct cost of the order and give you the opportunity to cancel the order.

4. Outlet

Discounts on Outlet products cannot be combined with any other discount or offer, unless explicitly stated otherwise.

Osprey reserves the right to alter, amend or withdraw Outlet products and discounts without prior notice.

5. Product details

All sizes and dimensions of products as indicated on our site are approximate but we make every effort to make sure they are as accurate as possible. We have made every effort to display as accurately as possible the colours of the images that appear on our site. However, as the actual colours you see will depend on your device, we can’t guarantee that the display on your device of any colour will accurately reflect the colour of the product on delivery.

6. Payment

How can I pay for my order?

Klarna

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

Pay later
Pay in 3

Further information and Klarna’s user terms you can find here. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy statement.

Stripe

In cooperation with Stripe, Inc., a Delaware corporation we offer you the following payment options:

Sofort, Ideal, Giropay, Afterpay, Visa, Electron, Mastercard & American Express.

Further information and Stripe`s user terms you can find here. General information on Stripe you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Stripe’s privacy center.

Who is responsible for the transaction through the website?

We, Osprey Europe are responsible for the website transaction. When processing a transaction you’ll be referred to Stripe (our payment service provider) secure payment page, which is indicated by the https at the beginning of the URL (SSL).

When will I be charged for my order?

You will be charged as soon as your transaction is authorised and completes.

By placing an order you consent to payment being charged to your debit or credit card or PayPal account as provided on the order form.

If we can’t complete your order, we’ll refund all sums you have paid.

In case of query, please email our customer support team on [email protected] quoting your order reference number.

I’m having problems with making a payment. What should I do?

If you are having problems making a payment using the site, please email us on [email protected]. Please note, that whilst we are responsible for the transaction, this is an area over which we have very little control.

My payment has been declined. What do I do?

The first thing to check is that you entered all of your card details correctly, and that the billing address you entered matches the address that your card issuer/PayPal holds for your account. If the problem still persists, then we recommend that you contact your card issuer/PayPal. Please note, this is an area over which we have very little control.

What are ‘Verified by Visa’ and MasterCard SecureCode?

These are both schemes deployed by card issuers to combat online fraud. If you’ve signed up to either Verified by Visa or MasterCard SecureCode then a form will appear after you’ve entered your card details asking you to enter the password that you have registered.

If you haven’t signed up to either scheme, but your card is eligible, then your card issuer may show you a form suggesting that you sign up. You are able to register immediately or indicate that you wish to do so at a later date. To find out more about these schemes, please visit Verified by Visa or MasterCard SecureCode.

The payment screen has frozen. What’s happened?

In a small number of instances the payment screen may freeze due to an issue in connecting to your card issuer’s page to complete the additional ‘Verified by Visa’ or ‘MasterCard SecureCode’ security checks. This is almost certainly due to the preferences set within your browser. We suggest you try to process the transaction using another browser (for example use Firefox instead of Internet Explorer). If the problem still persists, please email [email protected] with your contact details and as much of the following as possible:

Your operating system (e.g. Windows 8, Mac OS X)
The browser you’re using (e.g. Internet Explorer 11, Firefox, Safari etc.)
The page URL you were trying to access (e.g. https://www.ospirey.live)
The date and time that you experienced the problem
If an error message appeared on the screen, it would really help if you take a screen shot (press the ‘Print Screen’ button (to the right of your ‘F’ keys, top right of your keyboard) then paste into the email you send us)

I’ve tried to place an order but haven’t had an order confirmation email, although money has left my account. What has happened?

First check your email spam folder. The confirmation email will have been sent from [email protected] If you still can’t see your order confirmation email, please contact our Customer Services Team who will check to see if your order has been placed on our system. If you failed to reach the order confirmation screen it’s unlikely that your order was successful. However, if money has left your account, please be assured that it will be returned by your card issuer or PayPal. Osprey Europe will only keep a payment once an Order Number has been issued, and the items purchased have been dispatched.

I suspect that someone has fraudulently used my card to order from your site.

Please advise both us and your credit card company at the earliest opportunity.

7. Deliveries

Next Day Delivery UK:

Order by midday for next working day delivery. Please note, this could be impacted in the event of unforeseen circumstances but, we will endeavour to contact customers if there are delays.

What are your delivery charges?

Destination	Delivery Threshold	Under Threshold Delivery Charge
UK & Channel Islands	£75	£6
Austria	75 EURO	10 EURO
Belgium	75 EURO	10 EURO
Denmark	650 DKK	130 DKK
Finland	75 EURO	15 EURO
France	75 EURO	10 EURO
Germany	75 EURO	10 EURO
Ireland	75 EURO	15 EURO
Italy	75 EURO	10 EURO
Luxembourg	75 EURO	10 EURO
Netherlands	75 EURO	10 EURO
Poland	75 EURO	15 EURO
Spain	75 EURO	10 EURO
Portugal	75 EURO	10 EURO
Czech Republic	75 EURO	15 EURO
Hungary	75 EURO	15 EURO
Estonia	75 EURO	15 EURO
Latvia	75 EURO	15 EURO
Lithuania	75 EURO	15 EURO
Slovakia	75 EURO	15 EURO
Slovenia	75 EURO	15 EURO
Bulgaria	75 EURO	15 EURO
Croatia	75 EURO	15 EURO
Romania	75 EURO	15 EURO
Sweden	1000 SEK	150 SEK
Norway	No Free Delivery	375 NOK
Switzerland	No Free Delivery	35 CHF

We currently do not deliver to any countries other than the above.

Shipping charges may vary depending on the destination country and delivery address. Final shipping costs will be calculated and displayed at checkout based on your location.

Please note that we are currently unable to ship to certain territories outside of mainland Europe. During checkout, if your postal code falls outside our delivery zones, you will see a message that we do not ship to this area. For further assistance or enquiries, please contact our Customer Service team at [email protected]

Will you inform me when my order has been shipped?

Yes. When your order is processed and dispatched from our warehouse, you will receive an email informing you that your parcel has been shipped. You may also be able to track the delivery of your order via our carrier’s website (dependent upon the country we’re shipping to). You can also log in to ‘My Account’ to retrieve this information.

How long should I allow for my parcel to reach me?

Our standard delivery is between 1 to 6 business days, depending on the country to which the parcel is sent. Please note that adverse weather conditions and other circumstances beyond our control can seriously impact these delivery times.

We make every effort to deliver products within the above timescales, however delays are occasionally inevitable. If you don’t receive your goods within the time quoted above, please email us on [email protected]. If we fail to deliver your order within 30 days we’ll notify you of the reason for the delay and you may cancel your order and we will provide you with a refund for the products not delivered. We will have no other liability to you in the event of delay in delivery.

For customers that are based in Norway, please be aware that all orders will be shipped on a weekly basis on Monday and Thursday. This means that if you order on a Thursday evening then your order will not be shipped until the following week, we apologise for any inconvenience.

For customers that are based in Switzerland, please be aware that all orders will be shipped on a weekly basis on a Wednesday. This means that if you order on a Wednesday evening then your order will not be shipped until the following week, we apologise for any inconvenience.

Express Delivery

We are not able to offer Express Delivery at this time.

I don’t live in the UK, can I still order from your website?

We ship to Austria, Belgium, Denmark, Czech Republic, Finland, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Bulgaria, Estonia, Croatia, Latvia, Lithuania, Hungary, Romania, Slovakia, Slovenia and Switzerland.

Can you ship more than one order at the same time?

Unfortunately, we don’t have the facilities for this. All orders placed on this website will be delivered to your chosen delivery address.

Can you ship different items from the same order to different addresses?

Unfortunately not. If you wish to send items to different addresses please place a separate order for each item.

What happens if I am out when the carrier tries to deliver my parcel?

The carrier will try one further delivery to the address specified. If there is no-one available to sign for the parcel on the second occasion, the parcel will be taken to your local Post Office for collection. For customers outside of the UK, if there is no one available to sign the carrier will take the parcel to your local Post Office or depot. You will be left a card to inform you where to collect your parcel.

Do you deliver to BFPO addresses?

At this time, we don’t offer deliveries to BFPO addresses.

My order is being delivered to an address outside of the UK. Will I be charged import duty?

If you live in a country that is a member of the EU, then no import duty will need to be paid. If you live outside of the EU, then you will be liable for any local sales tax or import duty as we ship these countries on a DDU basis (Delivery Duty Unpaid).

Policies on customs do vary from country to country, so we recommend that you speak with your local customs office for specific information.

Osprey Europe can’t be held responsible for confiscation of any items by local customs authorities, and have no control over import charges and can’t confirm their costs. You’ll need to provide any required information to local authorities to ensure your parcel(s) are cleared.

My order has been delivered, but there are items missing.

We’re sorry that you have item(s) missing from your order, but please note that due to the size of our packs, purchases may be dispatched as two separate deliveries. We recommend reviewing your Order Confirmation email first as this will indicate the expected delivery date for each item. The next step would be to track your order online via the carrier’s website, where applicable. If you have checked both of these and you still believe that there are item(s) missing, please email us on [email protected]. Our opening hours are 8.30am to 5pm (UK time) Monday to Friday (excluding Bank Holidays in England).

Once I’ve placed my order, can I change the delivery address?

Unfortunately, we can’t change the delivery address once your order has been processed.

8. Returns and cancellations

Can I cancel or amend my order?

If you wish to cancel your order, please inform us in writing by emailing [email protected], ensuring you quote your Order Number in all correspondence. Providing your order hasn’t yet been dispatched from our warehouse we’ll happily cancel it for you and process your refund. Once your order has been dispatched you’ll need to wait for it to arrive and then you can return for a refund – see below.

Unfortunately, we can’t amend your order once it’s been placed (e.g. change the colour or add another pack). If you change your mind, you’ll need to cancel your order and place another one.

What are my rights under the Consumer Protection Regulations?

Under the UK’s Consumer Protection Regulations, you have a number of ‘statutory’ or legal rights. One of these is the right to cancel your transaction and receive a full refund.

Your statutory cancellation right, otherwise known as a ‘cooling-off’ period, lasts for 14 working days starting the day after you receive your order. Note – we give you 30 days to return your order (or this may be longer during the Christmas period) – see below. You’re required to take reasonable care of the product and not use it whilst it’s in your possession. Until you are sure that you want to keep the products you have ordered, you must carefully handle the products only to the extent that you would handle them if you were looking at the products or carefully trying them on, in a shop in order to establish the nature, characteristics and functioning of the products, and you must not otherwise use them. Products must be returned to us in their original packaging, with all tags intact and in good, re-saleable condition and unused. This right to cancel does not apply to products which have been customised to your requirements, nor to enhanced delivery services (such as Timed next day delivery)

To exercise your statutory cancellation right please notify us in writing of your cancellation by emailing [email protected] quoting your Order Number.

For more information see below.

What is your policy on returns?

We want all of our customers to be 100% happy with their purchase. If for any reason you are not and wish to return a product to us, you can do so within 30 days of receiving it. All returned products must be returned unused, with all original packaging, labels & tags still attached.

Note – the rest of our returns policy still applies. We will not issue a refund for products customised to your requirements, nor if the product has been used, damaged or tampered with. This does not affect your statutory rights.

If you experience a problem with the product once you have used it, please contact our Guarantee Department for assistance.

How do I return a product?

Follow this(Opens in a new window)(Opens in a new window) link to our Tracking and Returns Portal, where you can create your return.
Once you have created your return, you will be emailed a Packing Slip. Please print this out.
Pack the item(s) in the original packaging or in an appropriately sized box.
Enclose the packing slip, then seal the box.
Take the package to your nearest Post Office or your chosen courier’s pickup location and return it to the address noted on the bottom of the Packing Slip.

You are responsible for paying for returns. We strongly advise that you ask for Proof of Postage or a recorded-delivery service for your peace of mind, as all parcels are returned at your risk. We cannot accept liability for items that are lost in transit.

If you are returning your item due to it arriving damaged or defective, or there has been a mistake made by Osprey, then please contact a member of our Web Support Team here(Opens in a new window)(Opens in a new window).

Please note for Returns in the UK, the address is:

Osprey Europe Returns
Great Bear Distribution, Unit 3, Seymour Link Road
Woodthorpe, Mastin Moore
Chesterfield, S43 3FG

For Returns in the EU, the address is:

Osprey Europe Returns
FAO Returns Osprey
Katoen Natie Terminal GENK
Geleenlaan 23, 3600 Genk, Belgium

9. Refunds

If you cancel (and where already delivered, return) your order in accordance with the above provisions we will (subject as stated below) refund to you:

The purchase price for the item cancelled/returned
The standard delivery charge for the item cancelled/returned. Note – where you ordered a number of items and only cancel/return some of them, delivery charges will not be refunded except for such part of the delivery charges that relate specifically to the items returned. Any extra charges for Express Delivery and gift wrapping will also not be refunded

When making a refund (other than a refund for a faulty product), we will deduct form the sum to be refunded any reduction in the value of the products returned caused by you using or handling the products beyond the way you would handle the products if you were looking at them in a shop in order to establish the nature, characteristics and functioning of the products.

Any refund issued under these provisions will be made, using the same means of payment as you used for your order, within 14 days of:

Us receiving the products back; or
(If earlier) you providing evidence that you have returned the products; or
If you cancel before we dispatch the products, of you telling us that you want to cancel the order.

You will not incur any fees as a result of the refund but we will not make the refund until we have received the products back from you or you have supplied evidence of having sent the products, whichever is earliest.

If for any reason you suspect that your credit card has been used to make an inaccurate or incorrect transaction through this website, please advise us at the earliest opportunity by emailing our customer service team on [email protected]. We will investigate and arrange a refund as necessary.

I’ve received the wrong product in my order

We are sorry that this has happened. Please send us an email, quoting your Order Number to [email protected] or return the product to us for a refund, see return process above.

I’ve received a faulty item

We are sorry that this has happened, and we want you to be fully satisfied with your Osprey product. If you would like to report delivery of a faulty item, please see below or click here to be taken to our Guarantee page.

If you receive a product which is faulty, please contact our Customer Services Team as soon as possible. You can email us on [email protected]. If sending an email, please describe the issue and, if possible, attach a photo of the fault. Our opening hours are 8.30am to 5pm Monday to Friday (excluding Bank Holidays in England).

By law you are entitled to receive products which are as described, fit for purpose and of satisfactory quality and our aim is to make sure that you do.

You can find out about your rights as a consumer if you receive faulty goods at the Citizens Advice Bureau’s guidance The Consumer Rights Act 2015.

To get your product repaired or replaced, or to receive a refund, you will need to return it to us and our Customer Services Team will help you do this, either by emailing you a free returns label or by arranging collection.

Can I return an item to one of your dealers’ stores?

No. Any products bought from our website must be returned by post to us, using the returns label provided.

I’ve not received a full refund

When making a refund (other than if the product is faulty) we will deduct from the sum to be refunded any reduction in the value of the products returned caused by you using, wearing, or handling the products beyond the manner in which you would handle the products if you were looking at them, or trying them on, in a shop in order to establish the nature, characteristics and functioning of the products.

But we’re very sorry if we’ve made a mistake in refunding your order. Do please remember that in certain circumstances we do not refund the delivery charge and will make a deduction for any reduction in value caused by your use of the products – see Refunds. If you’ve received an incorrect refund, please contact our customer care team on [email protected] and they will do their best to resolve it quickly and efficiently.

Will you inform me once you’ve received my returned product(s)?

Yes, we will email you as soon as we have received your returned item(s). Please allow up to 10 days for us to receive your return from the day you posted it if you’re in the UK, or 21 days if you are returning items from outside the UK.

How quickly will my refund show on my account?

We aim to process all refunds within 5 working days of receipt of the returned product or if you cancel before we dispatch the products, of you telling us that you want to cancel your order, although during busy periods this may vary. If you paid by a card, please also allow up to an additional 5 working days for your bank to handle the credit and post it to your account. Osprey Europe has no control over this part of the refund process.

Note – we will not make the refund until we have received the products back or you have supplied evidence of having sent back the products, whichever is earliest.

Can my refund be processed to a different card or account?

Unfortunately, we can only process refunds by your original payment method, with the following exceptions:

If the card you used for payment has expired
The account that you made payment from no longer exists

I bought one of your products from one of your dealers’ stores and it’s faulty. Can I send it back to you for a refund?

No, please return the product to the store that you bought it from and they will handle the refund.

10. Customer Service/complaints

We hope that you are happy with your products and the service you receive, but should you have any queries or problems please contact our Customer Services Team on [email protected].

We will try to resolve your complaint as quickly as possible but if we are unable to do so you may refer your complaint to an ADR (alternative dispute resolution) provider https://www.tradingstandards.uk/consumers/support-advice?qry=ADR and we will cooperate with the ADR provider in trying to find a mutually acceptable resolution.

Alternatively, you may refer the matter to the Online Dispute Resolution Platform with whom we will cooperate in trying to find a mutually acceptable resolution.

11. EU Authorised Representative

Manufacturer :

Osprey Europe Limited Talon House Aston Way, Poole BH12 4FE United Kingdom

EU Authorized Representative :

Osprey Europe B.V. Herikerbergweg 238, 1101 CM in Amsterdam

12. Bundles

We may offer selected products together as a bundle (“Bundle”). Bundles are curated by us and will include more than one physical product sold together at a discounted price compared to purchasing the items individually.

Pricing & Discounts

Bundle prices are displayed as a single combined price and include a 10% discount off the standard price of each included item at the time of purchase.
Bundle discounts do not apply to products that are already discounted.
Bundles cannot be combined with other promotional codes, catalogue discounts, or Pro/Trade account discounts, unless we expressly state otherwise. Where a higher promotional discount is applied, it may override the bundle discount.
All savings claims (such as “save 10% when bundled”) are based on the standard individual prices at the time of purchase.

Availability & Changes

Bundles are subject to availability. If any item within a Bundle becomes unavailable, the Bundle may be removed from sale without notice.
We reserve the right to amend or withdraw Bundles at any time, including for seasonal changes, stock availability, or commercial reasons.
Bundles are only available while stocks last and are not part of clearance sales, subscriptions, or limited‑time promotions unless otherwise stated.

Delivery

Bundle items are normally dispatched together and delivered in a single shipment.
In exceptional circumstances (for example, due to stock or operational issues), we may ship Bundle items separately or delay delivery. If this happens, we will inform you as soon as reasonably possible.

Returns & Refunds

Bundles are covered by our standard Returns Policy.
Items purchased as part of a Bundle may be returned individually in accordance with our returns terms.
Where an individual Bundle item is returned, your refund will reflect the discounted price paid for that item as part of the Bundle (i.e. the item’s standard price minus the applicable bundle discount).
Returning one item from a Bundle will not remove or recalculate the discount applied to the other items kept.
If an item within a Bundle is faulty, we will offer a replacement or refund for the faulty item only, in line with your statutory rights.

Errors & Misprints

We reserve the right to correct any obvious errors, inaccuracies, or misprints relating to Bundles, including pricing or product information. If such an error affects your order, we will contact you to discuss your options.

13. Osprey Europe Rewards Program Terms of Use

Welcome to the Osprey Europe (”Osprey," "we,” “our,” “us”) Routefinders Rewards program. These terms and conditions govern the Osprey Routefinders rewards program (the “Program”) and your use of it.

The Program is subject to the specific Routefinders rewards program Terms and Conditions provided below as well as the Terms of Use of the Osprey website, available a www.ospirey.live/gb/terms (“Terms and Conditions of Use”, incorporated here by this reference) (collectively with these Osprey Europe Rewards Program Terms & Conditions, the “Terms”).

BY PARTICIPATING IN THE PROGRAM, YOU AGREE TO BE BOUND BY THESE TERMS.

Osprey Europe reserves the right to change or modify any of the terms and conditions contained in the Terms and guidelines and rules (if any) from time to time at any time, without notice, and in its sole discretion. If Osprey Europe decides to change these Terms, Osprey Europe will post a new version on its website and update the date set forth above. ANY CHANGES OR MODIFICATIONS TO THESE TERMS, GUIDELINES, OR RULES WILL BE EFFECTIVE UPON POSTING OF THE REVISIONS. THE UPDATED TERMS WILL REPLACE THE PRIOR VERSION AND ARE APPLICABLE TO ANY FUTURE DISPUTES BETWEEN THE PARTIES, REGARDLESS OF WHEN THE DISPUTED INTERACTIONS AROSE.

Affiliates of Osprey Europe (e.g. Hydro Flask) may also have similar rewards programs. Participation in the Program does not confer any rights or benefits in the program of any other Osprey affiliate.

Program Description, Eligibility and Points

The Program is a free rewards program offered by Osprey Europe. The Program is a points-based program with different membership tiers. No purchase is necessary to join the Program. The Program allows participants to earn Points (as defined below) for every pound spent on Eligible Product Purchases (as defined below), through selected engagement activities and, from time to time, through other special promotions as determined by Osprey Europe in its sole discretion. Membership in the Program is limited to individuals only and is limited to one account per individual. Participation in the Program is limited to persons who are 18 years of age or older residing in the UK. For the avoidance of doubt, only natural persons transacting in their personal capacity and for their own account are eligible to participate. No business entities, third-party aggregators, organisations, or groups may register for the Program or earn Points.

The Program is a customer rewards program that allows Program Members (as defined below) to receive and redeem rewards points for every point spent on Eligible Product Purchases (“Points”) and selected engagement activities to earn Rewards (as defined below) and other Member Benefits (as defined below) on an individual basis for their own account. A Member may receive Points and Member Benefits based on their Membership Tier (as set forth below) through Eligible Product Purchases. Points are not earned on sales tax, shipping charges, gift card redemptions, and gift card purchases. In addition, Points and Membership Benefits may be earned through other actions or opportunities as may be presented by Osprey Europe from time to time. These opportunities may vary and are only valid as set forth in the individual offer but may include possible offers such as bonuses for creating an account (limit once per member), bonuses for referring a friend, providing a product reviews, following Osprey Europe on designated social media outlets, and points on your birthday (limit of one time per member per year). Points for such activities will be awarded as described in the applicable offer and will be subject to any additional terms set forth with that offer. The number of points earned for each action will be stated on the website and is subject to change at anytime without prior notice.

There is no fee associated with the Program. Participation in the Program is personal and non-transferable. Points, Membership Tiers, Rewards and Member Benefits may not be gifted, purchased, sold, bartered, brokered or otherwise transferred. Points, Rewards, and Member Benefits available via the Program have no cash value, are not redeemable for cash, gift certificates or gift cards, are purely promotional, and do not constitute property of any participant. No portion of any payment for purchases qualifying for the Program or any Points, Membership Tier, Member Benefits, or Rewards constitute consideration paid for any of the foregoing. Osprey Europe reserves the right to limit the redemption of specific Rewards and Member Benefits and limit the number of Points, Rewards, and Member Benefits available in its sole discretion.

Joining the Program

To participate in the Program and be eligible for the benefits of a Membership Tier, eligible individuals must create an Osprey account and specifically opt in to become a member of the Program (“Member”). Osprey Europe reserves the right to limit participation and enrolment at any time. To become a Member you must specifically opt-in to the scheme during account creation or account sign in. No purchase is necessary to become a Member. Signing up is free. You agree to provide true and accurate information and ensure that at all times information provided by you is up-to-date and accurate. Communications with you will be made using contact information most recently provided by you. Osprey Europe is not responsible for your inability to receive or redeem Points or Member Benefits.

Rewards Points and Membership Tiers

Rewards	Tier 1	Tier 2	Tier 3
Points Threshold	Free Upon Joining	500-999	1000+
Point Accrual	1 point per £1 spent	1 point per £1 spent	1 point per £1 spent
Entry Points	0	500	1000
Anniversary Gift	YES	YES	YES
Free Shipping Unlocked	NO	YES	YES
Promotional Point Multiplier Events	YES	YES	YES

The benefits available to a Member through the Program are based on the Membership Tier and the number of Points that the Member receives through participation in the Program (collectively, the “Member Benefits”). Osprey Europe is under no obligation to provide Members with any particular number of Point-earning opportunities. The different membership tiers are set forth in the above table (the “Membership Tier,” and collectively, “Membership Tiers”).

Points

Points are automatically tracked at the time of the qualifying purchase, transaction, or activity on ospirey.live (the “Eligible Product Purchases”). Points for any single qualifying purchase or activity may only be credited to one (1) Member account. Osprey Europe reserves the right to designate certain products on ospirey.live as Eligible Product Purchases or may exclude certain products from eligibility from time to time in its sole discretion. Points will be credited to the account upon consummation of the qualifying transaction or activity garnering Points. In certain cases, it may take 48 hours or more for Points to be credited. Osprey Europe shall not be responsible for, or liable to, any Member, person or entity, in any way, for any losses, costs or expenses incurred by a delay or error in crediting Points or Membership Tier benefits to a Member's account. Available Points totals for a Member account will be displayed in the Member’s account or at check out. Osprey Europe may provide additional avenues for collecting points in its sole discretion and from time to time.

Purchase Activity

You will receive Points for qualifying purchases and transactions following enrolment as a Member in the Program based on your Membership Tier. You will not receive Points for any amounts paid in shipping or delivery fees, sales taxes or purchases of gift cards.

Membership Tiers and Points and Points Expiration

Each Member will be assigned the Membership Tier status based upon points earned. Each Membership Tier has its own benefits as stated above. Osprey Europe reserves the right to update the Membership Tier status in its sole discretion.

Points can be combined with other coupons or discount codes. If a Member returns products, Points previously posted to Member’s Account for that purchase will be deducted from Member’s Account. Points expire on a rolling basis 720 days after they were earned.

Membership Tier status is based on the number of points earned within a rolling 365-day period. To maintain current Tier, Members must earn the required number of points within that timeframe. If a Member does not earn enough points during the 365-day period, they will be moved down one Tier level. Members can only drop one Tier at a time, regardless of how few points they earned.

Membership Tiers and Points and Points Expiration Redeeming Rewards (100 Points is £5 Off)

Points may be redeemed for pounds off a future Osprey Europe product purchase, which is only valid on ospirey.live (a “Reward”). 100 Points can be redeemed for five pounds (£5) off a future purchase as a Reward. You must have at least enough available Points in your account (“Available Points”) for the Reward. Members must accrue a minimum of one hundred (100) Available Points before the first redemption of any Reward. In any single transaction, only one account may be used to redeem Points for Rewards. Points accrued by a Member in any purchase or transaction may only be redeemed for Rewards in a separate, subsequent purchase or transaction.

Points will be subtracted from the Member's account immediately when a Reward is requested based on the total Points for the requested Reward. Osprey Europe reserves the right to limit the redemption of specific Rewards and limit the number of Rewards available at any particular Membership Tier at any time in its sole discretion.

Special Member Benefits

Osprey Europe, in their sole and absolute discretion, may periodically offer the opportunity for additional rewards or benefits on particular transactions or special offers as additional Member Benefits. Any additional Member Benefits may be distributed online or via email from time to time. If a Member has opted out of Osprey Europe emails they will not receive Rewards emails that announce additional opportunities to earn points.

Expiration of Points

Points will expire 720 days (2 years) after they were earned. Members who fail to redeem any earned or given Points within the 720 day period will lose those Points, reducing their total balance of Points to the remaining points earned within the 720 days expiration period.

Cancellation, Termination

At our sole discretion, we have the right to modify, add or delete all or any portion of these Terms, Member Benefits, Points, or Rewards, at any time, with or without notice, even though such changes may affect the value of Points already accumulated, the value of the rewards and/or the time for redemption. If the Program is terminated or the Member’s account is closed, any remaining earned Points will be forfeited.

Members who wish to leave the Loyalty Scheme but retain their Osprey Europe account may do so by contacting us at [email protected] with their request. Upon leaving the Loyalty Scheme, members will forfeit any accumulated Points and Member Benefits but their Osprey Europe account will remain active and unaffected.

We reserve the right to change, modify or terminate the Program, or any or all benefits under the Program or any policy pertaining to the Program, at any time, for any reason, including our right to discontinue or change the Membership Tiers or change the expiration date or redemption value of Points or Rewards, merge the Program with another program, or to adjust how Points or Rewards are received, calculated or redeemed.

Customer Service / Complaints / Dispute Resolution

If a dispute arises between you and Osprey Europe, we aim to provide a resolution that is efficient and cost-effective. In our experience, almost all customer service disputes can be resolved to your satisfaction by our customer service team, reachable via our Contact Us page or by emailing us at [email protected]

If your dispute cannot be resolved through our customer service team, you may refer your complaint to an ADR (alternative dispute resolution) provider https://www.tradingstandards.uk/consumers/support-advice?qry=ADR and we will cooperate with the ADR provider in trying to find a mutually acceptable resolution.

Alternatively, you may refer the matter to the Online Dispute Resolution Platform with whom we will cooperate in trying to find a mutually acceptable resolution.

TO THE EXTENT PERMITTED BY APPLICABLE LAWS, ANY CLAIM ARISING OUT OF OR RELATED TO THE PROGRAM MUST BE BROUGHT WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ARISES. OTHERWISE, SUCH CLAIMS MAY BE BARRED.

12. Governing Law and Jurisdiction

This Agreement and any dispute or claim arising our of or in connection with it shall be governed and construed in accordance with the laws of England and Wales. In case of legal dispute, courts of England and Wales shall have exclusive jurisdiction.

13. Severability

The provisions of this Program are intended to be interpreted in a manner which makes them valid, legal, and enforceable. In the event any provision is found to be partially or wholly invalid, illegal or unenforceable, such provision shall be modified or restricted to the extent and in the manner necessary to render it valid, legal, and enforceable. It is expressly understood and agreed between the parties that such modification or restriction may be accomplished unilaterally by Osprey Europe, or alternatively, by a court of law. If such provisions cannot under any circumstances be so modified or restricted, they shall be excised from the Terms without affecting the validity, legality or enforceability of any of the remaining provisions.

14. Additional Information on the Program

If you have any questions regarding the Program, you may email Customer Service by visiting our Contact Us page or by emailing us at [email protected].

Referral Program Terms of Use

These Referral Program Terms apply to the Osprey Europe Referral Program described on our website. (add link) (“Referral Program”). Osprey Europe Ltd. (“OSPREY” or “we” or “us”) offers the Referral Program to our customers who are interested in referring friends and/or family to sign up and shop through ospirey.live. These Referral Program Terms govern the participation by members who refer (“Referrers”) and the individuals who are referred (“Referees”) by the Referrers. Referees are typically friends and family of the Referrers.

General

This Referral Program is only open to members located in the UK. These Referral Program Terms are in addition to any agreements between you and Osprey Europe, including our Osprey Europe Rewards Program Terms as set forth above, the Terms of Use: www.ospirey.live/gb/terms and Privacy Policy: https://www.ospirey.live/gb/privacy (collectively, the “General Terms and Conditions”), which you agreed to when you accessed our website or made a purchase. The General Terms and Conditions are hereby incorporated by reference and shall apply to your participation in the Referral Program.

Qualified Referrals

Qualified Referral must:

Be a natural person (i.e., no businesses, legal entities or pets) located in an eligible country listed above
Be a new / first-time customer with Osprey Europe;
Make a purchase using your custom referral link or other methods supplied by us that allow for proper tracking of referrals;
Place an order within a reasonable period of time with a subtotal that is greater than a stated minimum; and
Consent to and comply with the General Terms and Conditions.

Referral Credits

The credit amounts change from time to time and will be set forth on our referral site (“Referral Site”). The applicable credit amounts are set to the value displayed on the Referral Site at the time the invitation was sent to the Referee to participate in the Referral Program.

Representations

By participating in the Referral Program, (i) as a Referrer, you represent and warrant that you have a personal relationship with your Referee(s) or otherwise have the necessary consents to submit their information to the Referral Program; and (ii) as a Referrer or Referee, you will comply with all applicable Osprey Europe policies and terms, and any and all applicable laws, rules and regulations in your participation in the Referral Program.

Restrictions

The following is a non-exhaustive list of activities that are not permitted and that will disqualify Referrers and Referees from earning credits through the Referral Program: (i) self-referral; (ii) making purchases on behalf of another or under an account that is not yours; (iii) creating fake accounts, blogs, web pages, profiles, websites, links or messages; (iv) any bulk email distribution, submission or distribution to strangers, or any other promotion that would constitute or appear to constitute unsolicited commercial email or "spam"; (v) posting your referral link on any page that is not owned and controlled by you, including, but not limited to, any merchant, social media, or forum page; (vi) bidding on any keywords containing Osprey Europe marks or common misspellings thereof; (vii) placement of our logos or mention of our trademarks or tradenames in any ad text, extensions or banner ads; (viii) paid advertising for the purpose of generating traffic directly to your referral link; (ix) misleading or attempting to mislead anyone in connection with the Referral Program, including, but not limited to, misrepresenting your relationship with us or posing as our representative in an official capacity; and (x) taking any action or making any content that is disparaging or defamatory to us. Multiple accounts created with the same name, address, email address or other identifying feature may be flagged as fraudulent referrals. Referral Credits are not valid for cash or cash equivalent or previously paid product purchases. No exchange of value for the Referral Program invitation or any Referral Credit (whether cash, product or barter) is allowed, and Referral Credits cannot be transferred to other people or accounts.

Referral Credits cannot be combined with any other discount codes. Referees may only earn one Referral Credit per referred person. In the event a Referee returns a purchased item relating to the Referral Program, the associated Referral Credit awarded to the Referrer will be rescinded. Any abuse of this offer, as determined by OSPREY in its sole discretion, may result in the rescission of the referring Referrer’s Referral Credit and the inability to participate in this or future promotions. Referral Credits cannot be applied to previous purchases, are not redeemable for cash and are not transferable.

The amount of Referral Credits that you may receive and the time period in which you may earn Referral Credits are subject to limitation.

Reservation of Rights

We reserve the right to withhold, deny or cancel any Referral Credits and/or terminate your account if Osprey Europe, in its sole discretion, deems any Referral Credit as fraudulent, abusive, unethical, suspicious or otherwise inconsistent with these Referral Program Terms, the General Terms and Conditions or any other applicable law or regulation. Our decisions are final.

Termination

We reserve the right to suspend or terminate the Referral Program or to change these Referral Program Terms at any time and for any reason in our sole discretion.

14. Competitions & Promotions

Terms and Conditions for Promotional Giveaway

1. General details

Promotion Name and Description:

Osprey Pack Legend

The search is on to find the oldest and most legendary pack in Europe. Submit your pack and tell us your story for the chance to to be awarded;

1) Up to £7,500 towards your next adventure with Exodus Adventure Travels*.
2) Up to £2,500 towards your next adventure with Exodus Adventure Travels*.

*Flights are only available in these locations: UK / Ireland / Iceland / Netherlands / Norway / Sweden / Spain / Portugal / Finland / Germany / Belgium. Should the chosen winner be from outside these countries arrangements will be made for a land-based adventure.

To enter, followers must submit the following information:

- Your name and email address
- Minimum 3 photos of your pack; the front, the back and one of your pack being used.
(These images need to be clear enough for us to verify the age of your pack, if they are not suitable we may contact you for more or your entry will not be valid.)
- The story of your pack – tell us when and why you bought the pack and any adventures it’s supported you on. Give us as much detail as you can, our judges want to hear about how you’ve looked after your pack, where it’s been with you and how long you’ve had it. Min 150 words.

Promoter: Osprey Europe Ltd. Registered UK Office: Talon House, Aston Way, Poole BH12 4FE.

Entry Open Date: April 15th 2024 00:01

Entry Closing Date: November 24th 2024 23:59

Entry Eligibility:

- Resident within European Union, United Kingdom, Norway, Switzerland, Iceland
- Must be 18 years or older.
- Must have and supply 3 images of their pack (must include full front, full back and one of the pack being used)
- Must provide 150 word description of when (approximately) & why it was purchased.

Judging Criteria: The entries will be shortlisted and then seen by a panel of judges close to the Osprey brand who will decide on the entries using the following criteria;

- Age of the pack
- Number of adventures the pack has been on
- Efforts made to maintain/accessorize/lengthen the life of the pack
- The story behind the pack and it’s owner

2. PRIZE DETAILS

The Prizes:

1st Prize: Up to £7,500 towards your next adventure with Exodus Adventure Travels.

2nd Prize: Up to £2,500 towards your next adventure with Exodus Adventure Travels.

- The prize is any small group adventure tour with Exodus Adventure Travels worth up to £7,500 and £2,500 with all inclusions as stated on the chosen itinerary at the time of booking.
- The prize does not include transfers to/from airport (in the UK), pre/post nights’ accommodation, travel insurance or any optional activities not stated in the itinerary on the Exodus website.
- Offer valid on any departure up to 31st December 2025, subject to availability.
- The holiday is offered in accordance with Exodus’ standard booking conditions and is subject to availability.
- The prize is not transferable; it is only for the use of the winner (i.e. the lead passenger) and there is no cash alternative.
- Due to booking restrictions in Europe, flights are only available in these locations: UK / Ireland / Iceland / Netherlands / Norway / Sweden / Spain / Portugal / Finland / Germany / Belgium. Should the chosen winner be from outside these countries arrangements will be made for a land-based adventure.

Winner’s Announced: 1st December 2024

Notification of Winner(s): Winner(s) are selected by a panel, based on determined the age of the pack they submitted and complementary information provided. They will be notified by the Promoter through the Promoter replying to the winner(s)' email address provided on the submission form within 30 days of the draw.

3. Delivery

Prize Delivery: The winner will be contacted by Exodus Travels to arrange the booking of their prize.

4. General Terms and Conditions

Entries must be received between the Entry Open Date and the Entry Closing Date.

The competition is free to enter and no purchase is necessary.

Promoter’s employees or those of Promotors group of companies Helen of Troy, their immediate family or any third party directly associated with the promotion are not eligible to enter.

No employees of Exodus, The Travelopia Group, their subsidiaries, group companies or other company associated with this promotion will be eligible to enter.

Incomplete, illegal, misdirected or late entries will not be valid. Proof of complying with the How to Enter Requirements will not be accepted as proof of receipt or entry. Promoter is not responsible for entries lost, damaged or delayed due to technical or connectivity or other problems.

Only one entry per person. Bulk entries from trade, consumer groups or third parties will not be valid. Multiple entries made by the same person from various email, social media or other accounts or from the same IP address will not be valid.

Any entries which do not comply with the How to Enter Requirements, or which contain any third party intellectual property without prior informed consent from the rights holder, or which contain any abusive, inappropriate, offensive or obscene language or imagery will be disqualified. Examples of language/images considered to be inappropriate, offensive or obscene, include (but are not limited to): any message/image which contains (a) swearing; (b) comments or actions which appear to be discriminatory of any person, company or group of individuals, for example comments of a racist, sexist or homophobic nature; (c) sexual innuendo, sexual language or sexual acts, actions or gestures; (d) promoting any illegal unlawful activity such as drug use; (e) any message that appears to be an advertisement or solicitation to buy; and (f) any materials (whether written or visual) that directly or indirectly relate to the Promoter’s competitor brands or that show any intention of promoting any brand other than the Promoter brand.

5. Prize fulfilment and disqualification

Prizes are as stated and “AS IS”, they are not transferable and there are no alternative prizes or cash substitutes. Promoter reserves the right to substitute a prize of equal or greater value in the event that the selected prize is unavailable for any reason whatsoever.

A winner forfeits their prize and the Promoter reserves the right to select at random an alternative winner if:

(a) within 15 days of being notified by the Promoter, a winner does not respond

(b) if an entry is invalid or an entrant is disqualified or in breach of these Terms and Conditions.

Promoter reserves the right to disqualify an entrant or winner that in its absolute discretion could bring the Promoter into disrepute.

Promoter shall disqualify any entries that have failed to abide by and/or are in breach of these Terms and Conditions.

The name of the winner(s) can be obtained by sending a stamped, self-addressed envelope, within 4 weeks of the Competition Closing Date to the Promoter.

6. Promotional Activity relating to the competition

In entering the competition, all entrants and winners agree to participate in any promotional activity relating to the competition, which may include entry content, voice, image and name for publicity purposes (in any media, print or online, including any websites, social media sites or third party retailer websites) and in advertising, marketing or promotional material (whether or not related to the competition) free of charge without additional compensation or prior notice.

7. Personal Information

Promoter reserves the right to disqualify entrants if they have supplied untruthful, inaccurate or misleading personal details and/or information.
Any personal information that entrants share with the Promotor (including name, address, email, social media profile, or other data) will be kept secure and only used in line with the Promoter’s Privacy Policy and these Terms and Conditions. By entering the prize draw, entrants acknowledge that their information may be used by the Promotor and its suppliers to administer the promotion. The Promotor may contact entrants by email, post, phone, SMS or other means in relation to the promotion, but will not send entrants any marketing communication unless entrants have also agreed to this.

8. Additional Terms

Promoter reserves the right in its discretion to amend or waive any of these Terms and Conditions, or suspend or cancel the competition at any stage, in the event of circumstances that are unforeseen or beyond its reasonable control (including suspected or actual fraudulent or misleading practices or other breaches of these Terms and Conditions).
English law applies and the English courts shall have exclusive jurisdiction over any proceedings in connection with this promotion.

Osprey Europe & Laura Dahlmeier Instagram Competition

Terms and Conditions for Promotional Giveaway

By entering the promotion, you agree to be bound by these terms and conditions (these "Terms and Conditions"). Promotional materials relating to the promotion, including all information on how to enter the promotion, also form part of these Terms and Conditions. In the event of any conflict between any terms referred to in such promotion materials and these Terms and Conditions, these Terms and Conditions take precedence.

1. General details

Promotion Name and Description: Osprey Europe & Laura Dahlmeier Instagram Competition

To enter, followers must:

1. Like the post

2. Follow the accounts @laura_dahlmeier & @ospreyeurope

3. Comment on the post with your next outdoor adventure and tag a friend you’d like to go with.

Promoter:

Osprey Europe Ltd a subsidiary of Helen of Troy

Talon House, Aston Way,

Poole, Dorset

United Kingdom

Entry Open Date: 24th April 2024

Entry Closing Date: 23:59 BST, 1st May 2024

Entry Eligibility : Residents in Europe, aged 18 above. Must have Instagram.

By commenting on and/or tagging someone in this post, entrants agree to be automatically entered into this Promotional Giveaway and abide by these Terms and Conditions

2. PRIZE DETAILS

The Prizes:

Talon OR Tempest Velocity 20L – colour dependant on stock availability in your delivery location

Prize Draw Date: 6th May 2024

Notification of Winner(s): Winner(s) are selected at random and will be notified by the Promoter through the Promoter replying to the winner(s)' Instagram comment and/or direct private message via their Instagram account within 30 days of the draw and request each winner's e-mail address.

3. Delivery

Prize Delivery: Prizes are delivered by the Promotor within 60 days of the Promotor having received the full shipping details of the winner.

4. General Terms and Conditions

Entries must be received between the Entry Open Date and the Entry Closing Date.

The prize draw is free to enter and no purchase is necessary.

Promoter’s employees or those of Promotors group of companies Helen of Troy, their immediate family or any third party directly associated with the promotion are not eligible to enter.

5. Prize fulfilment and disqualification

A winner forfeits their prize and the Promoter reserves the right to select at random an alternative winner if:

(a) within 15 days of being notified by the Promoter, a winner does not respond or does not provide their full shipping details or (b) if a prize is rejected or returned undeliverable; or (c) if an entry is invalid or an entrant is disqualified or in breach of these Terms and Conditions.

Promoter reserves the right to disqualify an entrant or winner that in its absolute discretion could bring the Promoter into disrepute.

Promoter shall disqualify any entries that have failed to abide by and/or are in breach of these Terms and Conditions.

The name of the winner(s) can be obtained by sending a stamped, self-addressed envelope, within 4 weeks of the Prize Draw Date to the Promoter.

6. Promotional Activity relating to the prize draw

In entering the prize draw, all entrants and winners agree to participate in any promotional activity relating to the prize draw, which may include entry content, voice, image and name for publicity purposes (in any media, print or online, including any websites, social media sites or third party retailer websites) and in advertising, marketing or promotional material (whether or not related to the prize draw) free of charge without additional compensation or prior notice.

7. Personal Information

Promoter reserves the right to disqualify entrants if they have supplied untruthful, inaccurate or misleading personal details and/or information.

Any personal information that entrants share with the Promotor (including name, address, email, social media profile, or other data) will be kept secure and only used in line with the Promoter’s Privacy Policy and these Terms. By entering the prize draw, entrants acknowledge that their information may be used by the Promotor and its suppliers to administer the promotion. The Promotor may contact entrants by email, post, phone, SMS or other means in relation to the promotion, but will not send entrants any marketing communication unless entrants have also agreed to this.

8. Social Media Terms

By entering the prize draw, entrants will be deemed to be bound by and have accepted these Terms and Conditions and Instagram Terms, Instagram Privacy Policy and Instagram API Terms. Promoter reserves the right to disqualify any entries that have failed to abide by and/or are in breach of Facebook’s Statement of Rights and Responsibilities.

9. Additional Terms

Promoter reserves the right in its discretion to amend or waive any of these Terms and Conditions, or suspend or cancel the prize draw at any stage, in the event of circumstances that are unforeseen or beyond its reasonable control (including suspected or actual fraudulent or misleading practices or other breaches of these Terms and Conditions).

English law applies and the English courts shall have exclusive jurisdiction over any proceedings in connection with this promotion.

Osprey 50^th Anniversary Hikelite Competition - Terms & Conditions

Terms and Conditions for Promotional Giveaway

General details

Promotion Name and Description:

Osprey 50^th Anniversary Hikelite Competition

To celebrate Osprey's 50th Anniversary, we’re giving you a chance to win a limited-edition Hikelite 26 Backpack worth £110/€120! There are five backpacks up for grabs.

To enter, you must complete the online competition entry form and submit your email address. By providing your email address you agree that you have read Osprey’s Privacy Policy and consent to receiving email updates related to the competition. You can opt out of these emails at any time. Any entries submitted outside of this process will not be accepted.

Promoter: Osprey Europe Ltd. Registered UK Office: Talon House, Aston Way, Poole BH12 4FE.

Entry Open Date: 15^th October 2024

Entry Closing Date: 23:59 BST 29^th October 2024

Entry Eligibility:

- Resident within European Union, United Kingdom, Norway, Switzerland
- Must be 18 years or older.

PRIZE DETAILS

The Prizes:

Five winners will each receive 1 X Osprey Anniversary Hikelite 26 Backpack.

Prize Draw Date:

Notification of Winner(s): Winner(s) will be selected at random and will be notified by the Promoter via email within 30 days of the draw.

Delivery

Prize Delivery: Prizes are delivered by the Promotor within 60 days of the Promotor having received the full shipping details of the winner.

General Terms and Conditions

Entries must be received between the Entry Open Date and the Entry Closing Date.

There is no purchase necessary to enter.

Promoter’s employees or those of Promotors group of companies Helen of Troy, their immediate family or any third party directly associated with the promotion are not eligible to enter.

Prize fulfilment and disqualification

A winner forfeits their prize and the Promoter reserves the right to select at random an alternative winner if:

Promoter reserves the right to disqualify an entrant or winner that in its absolute discretion could bring the Promoter into disrepute.

Promoter shall disqualify any entries that have failed to abide by and/or are in breach of these Terms and Conditions.

The name of the winner(s) can be obtained by sending a stamped, self-addressed envelope, within 4 weeks of the Prize Draw Date to the Promoter.

Promotional Activity relating to the prize draw

Personal Information

Promoter reserves the right to disqualify entrants if they have supplied untruthful, inaccurate or misleading personal details and/or information.

Social Media Terms

By entering the prize draw, entrants will be deemed to be bound by and have accepted these Terms and Conditions and Instagram Privacy Policy and Instagram API Terms. Promoter reserves the right to disqualify any entries that have failed to abide by and/or are in breach of Facebook’s Statement of Rights and Responsibilities.

Additional Terms

English law applies and the English courts shall have exclusive jurisdiction over any proceedings in connection with this promotion.

Osprey Promotional Giveaway - Terms & Conditions

By entering the prize draw, you agree to these terms and conditions (these “Terms and Conditions”). Promotional materials relating to this promotion, including information on how to enter, also form part of these Terms and Conditions. In the event of any conflict between the terms referred to in such promotional materials and these Terms and Conditions, these Terms and Conditions shall prevail.

1. General Information

Name and Description of the Promotional Giveaway:
Osprey Promotional Giveaway Globetrotter Freiluft Testivals 2025

To enter, participants must fill out the entry form and estimate the number of ping-pong balls in the bag.

Promoter: Osprey Europe
Opening Date: 12 April 2025
Closing Date: 1 June 2025
Privacy Policy: https://www.ospirey.live/gb/privacy

Eligibility:
Entry is open to individuals aged 18 or over who are residents of Europe. Anyone whose participation would be contrary to any law or regulation in their country of residence is excluded from entry.

By submitting the entry form, participants agree to be automatically entered into the draw and to be bound by these Terms and Conditions.

2. Prize Details

Prize:
One Osprey Transporter Duffel bag, subject to availability.

Draw Date: 4 June 2025
Winner Notification:
The winner(s) will be selected based on the correct answer to the prize question. If two participants submit the correct answer, the winner will be chosen at random and notified by the promoter via email within 30 days of the draw.

Participation is at your own risk. Osprey accepts no liability for any kind of damage unless caused by intent or gross negligence.

3. General Terms and Conditions

Entries must be received between the opening and closing dates.
Entry to the draw is free, and no purchase is necessary.

Employees of the promoter or the Helen of Troy group, their immediate family members, or anyone otherwise connected with the promotion are not eligible to enter.

Incomplete, unlawful, misaddressed or late entries are invalid. Proof of compliance with the entry requirements is not accepted as proof of receipt or valid entry. The promoter is not responsible for lost, damaged, or late entries due to technical issues, connectivity problems, or other causes.

Only one entry per person is allowed. Bulk entries from businesses, consumer groups or third parties are not permitted. Multiple entries by the same individual using different email addresses, social media accounts, or from the same IP address will be deemed invalid.

Entries that do not comply with these Terms and Conditions, or which include third-party intellectual property without prior permission, or which contain offensive, inappropriate, indecent, or obscene language or imagery will be disqualified. Examples of disallowed content include:
(a) profanity; (b) discriminatory comments; (c) sexual references; (d) promotion of illegal activities; (e) advertising content; (f) references to competitor brands.

4. Prize Fulfilment and Disqualification

Prizes are awarded as described and on an “AS IS” basis. They are non-transferable, and no cash or alternative prizes will be offered. The promoter reserves the right to substitute a prize with one of equal or greater value if the original prize is unavailable.

The winner will forfeit the prize and the promoter may select another winner at random if:
(a) no response is received within 15 days; (b) the prize is returned as undeliverable; (c) the entry is invalid or participant is disqualified.

The promoter reserves the right to disqualify participants who may bring the promoter into disrepute.

Winner names can be obtained by sending a self-addressed stamped envelope to the promoter within 4 weeks of the draw date.

5. Promotion-Related Publicity

By entering the prize draw, all participants and winners agree to participate in publicity related to the draw. This may include use of their entry content, voice, image and name for promotional purposes in any media without additional compensation.

6. Personal Data

The promoter reserves the right to disqualify participants who provide false, inaccurate or misleading information.

Personal data submitted will be securely stored and used only in accordance with the promoter’s privacy policy. Participants agree their data may be used for administration purposes related to the draw.

7. Social Media Terms of Use

By entering the draw, participants accept and are bound by these Terms and Conditions, Facebook’s terms, TikTok’s terms, and Instagram’s terms. The promoter may disqualify entries that breach these platform rules.

8. Additional Provisions

The promoter reserves the right to amend, waive or cancel these Terms and Conditions or suspend the prize draw if circumstances arise beyond its control.

English/Swiss law applies and English/Swiss courts have exclusive jurisdiction over matters relating to this promotion.

Free Cleaning Kit with Reservoir Purchase

Receive a free Cleaning Kit when you buy a qualifying full‑price Osprey Hydraulics reservoir at www.ospirey.live. The gift is added automatically at checkout. One kit per reservoir purchase. Offer valid while supplies last. The gift can’t be exchanged, refunded, or combined with other promotions, and it can’t be applied to past purchases. Osprey reserves the right to change or end the offer at any time. Offer valid only in UK and Europe.

Terms and Conditions for Aldo Kane Promotional Giveaway

1. General details

Promotion Name and Description: Osprey Europe & Aldo Kane Instagram Competition

To enter, followers must:

Like the post

Follow the accounts @aldokane & @ospreyeurope

Comment on the post answering the question ‘where would your dream expedition be?’.

Promoter:

Osprey Europe Ltd a subsidiary of Helen of Troy

Talon House, Aston Way,

Poole, Dorset

United Kingdom

Entry Open Date: 11th May 2026

Entry Closing Date: 18th May 2026

Entry Eligibility: Residents in Europe, aged 18 above. Must have Instagram.

By commenting on and/or tagging someone in this post, entrants agree to be automatically entered into this Promotional Giveaway and abide by these Terms and Conditions

2. PRIZE DETAILS

The Prizes:

1 x Mutant 38l, 1x Transporter Duffel 95l and 1x Transporter Duffel 120l

Prize Draw Date: 20th May 2026

3. Delivery

Prize Delivery: Prizes are delivered by the Promotor within 60 days of the Promotor having received the full shipping details of the winner.

4. General Terms and Conditions

Entries must be received between the Entry Open Date and the Entry Closing Date.

The prize draw is free to enter and no purchase is necessary.

Promoter’s employees or those of Promotors group of companies Helen of Troy, their immediate family or any third party directly associated with the promotion are not eligible to enter.

5. Prize fulfilment and disqualification

A winner forfeits their prize and the Promoter reserves the right to select at random an alternative winner if:

Promoter reserves the right to disqualify an entrant or winner that in its absolute discretion could bring the Promoter into disrepute.

Promoter shall disqualify any entries that have failed to abide by and/or are in breach of these Terms and Conditions.

The name of the winner(s) can be obtained by sending a stamped, self-addressed envelope, within 4 weeks of the Prize Draw Date to the Promoter.

6. Promotional Activity relating to the prize draw

7. Personal Information

Promoter reserves the right to disqualify entrants if they have supplied untruthful, inaccurate or misleading personal details and/or information.

8. Social Media Terms

9. Additional Terms

English law applies and the English courts shall have exclusive jurisdiction over any proceedings in connection with this promotion.

Terms & Conditions For Becoming a Content Creator For OSPREY & EXODUS

TERMS & CONDITIONS FOR BECOMING A CONTENT CREATOR FOR OSPREY & EXODUS

1. Introduction

a. Please read these terms and conditions (“Terms and Conditions”) carefully before applying to become a content creator for Exodus and Osprey (a “Content Creator”). By submitting an application to become a Content Creator, you indicate that you accept these Terms and Conditions and that you agree to be bound by them.

b.This invitation to apply to become a Content Creator for Osprey and Exodus is jointly operated by Osprey Europe Ltd (“Osprey”) and Exodus Travels Limited (“Exodus”). Exodus and Osprey are hereinafter collectively referred to as the “Promoters” in these Terms and Conditions. All applications to become a Content Creator (hereinafter referred to as the “Content Creator Application”) is subject to these Terms and Conditions. For the avoidance of doubt, the invitation to submit Content Creator Applications (the “Opportunity”) is made for individuals to apply to be a Content Creator and is not intended to be an offer which is capable of acceptance.

2. Eligibility:

a.Participation in the Opportunity is open to anyone resident in England, Wales, Scotland or Northern Ireland, who is eighteen (18) years of age or older and has an Instagram and/or Facebook account. The Promoters reserve the right to ask for proof of age, residence or eligibility. Employees and immediate family (defined as parents, children, siblings, spouse and life partners) of the Promoters or their respective affiliates, subsidiaries, advertising or promotion agencies are not eligible to submit a Content Creator Application or participate in the Opportunity.

b.All applicants must be prepared to enter into an independent contractor agreement with each of the Promoters (“Independent Contractor Agreement”), should the applicant be chosen by the Promoters to be a Content Creator for the Promotors, following the submission of their Content Creator Application. The Independent Contractor Agreement shall set out, amongst other things, the content to be captured and provided by the Content Creator which shall be shared on their social media channels, along with the Promoters, before, during and after their participation in the Exodus Tour.

c.For the avoidance of doubt, no participation in an Exodus Tour or the provision of, or participation in, any other benefits set out in these Terms and Conditions shall be provided and/or payable unless the successful applicant enters into the Independent Contractor Agreement. In the event of any conflict between the terms of the Independent Contractor Agreement and these Terms and Conditions, the Independent Contractor Agreement shall prevail.

3. How to Enter:

a.To submit a Content Creator Application, you must submit the application form which is hosted at www.ospirey.live (the “Application Form”). The applicant shall be required to include all of the information which is required in the Application Form, which shall include (but shall not be limited to): full name, email address, city of residence, links to the applicant’s social media channels, links to the applicant’s three (3) proudest content pieces, preferred Exodus Tour and departure date (as set out below), proposed travel story angle and intended content channels and formats.

b.No entries from agents or third parties or entries automatically generated will be accepted. Incomplete entries will not be accepted. Entries will only be accepted if they comply with all entry instructions. Only one (1) Application Form may be submitted per applicant.

c.The Content Creator Application process opens at 12:00 p.m. (BST) on Monday 8th June 2026 and closes at 11:59 p.m. (BST) on Monday 22nd June 2026 (the “Application Window”). Any applications which are received once the Application Window has closed shall not be considered and shall be disregarded.

d.All details provided by you will be held by the Promoters and used in accordance with these Terms and Conditions and the Promoters’ respective privacy policies which are available at OSP Privacy Policy and Privacy policy | Exodus.

4.Participation in the Exodus Tour

a.If selected to be a Content Creator then you shall be provided with participation in one of the following Exodus tours (each an “Exodus Tour”), during any of the specified date periods:

Discover Costa Rica (Costa Rica Wildlife Holidays | Costa Rica Tours & Trips Exodus)

25th July 2026 to 8th August 2026
1st August 2026 to 15th August 2026
22nd August 2026 to 5th September 2026
19th September 2026 to 3rd October 2026

Walking Portugal’s Wild Algarve (Walking Portugal's Wild Algarve | Exodus)

5th September 2026 to 12th September 2026
19th September 2026 to 26th September 2026

Trekking the Camino de Santiago (Trekking the Camino de Santiago | Guided Camino Trail Hiking)

22nd August 2026 to 30th August 2026
5th September 2026 to 13th September 2026
19th September 2026 to 27th September 2026

b. Participation in an Exodus Tour shall only be possible on one (1) of the abovementioned Exodus Tours and only during the specified time period. Participation in multiple Exodus Tours or across any time period not specified above shall not be permitted. Cross-participation in more than one (1) Exodus Tour shall not be permitted. Exodus reserves the right to change any of the Exodus Tours at any time and for any reason whatsoever. Participation in any specific Exodus Tour is subject to availability and Exodus does not guarantee participation in any Exodus Tour. Participation in an Exodus shall be subject to Exodus’ booking conditions (as amended from time to time) which can be found at https://www.exodus.co.uk/about-exodus/exodus-booking-conditions.

c.The services which are to be provided by Exodus during any Exodus Tour shall be as specified in the itinerary (in the applicable hyperlink set out in section 4(a)above) or Exodus otherwise agrees to provide in writing. Exodus shall book a flight from your nearest airport to the start point of the applicable Exodus Tour. Exodus shall book a return flight from the end point of the Exodus Tour to your local airport. All flights shall be provided on an economy basis.

d.Anything not included in the published itinerary of the Exodus Tour, or Exodus otherwise agrees to provide in writing, is excluded from the Exodus Tour and includes (but is not limited to) transfers; airport, departure or tourist taxes imposed at the destination; insurance, visas or other travel documentation; vaccinations (where required); car hire; and events, activities, food and drink.

e.Participation in an Exodus Tour is personal and not transferable. No person other than the successful applicant shall be permitted to participate in the Exodus Tour. No compensation will be payable by the Promoters if you are not able participate in the Exodus Tour for any reason whatsoever.

5. Osprey Gear and Payment

a.Osprey will provide each Content Creator with one (1) Farpoint or Fairview travel pack suitable for their chosen trip destination, along with one (1) One Osprey day pack and relevant Osprey accessories suitable for the Exodus Tour that the Content Creator will be participating in. All Osprey gear is subject to availability and all obligations in respect thereof shall remain solely with Osprey.

b.Subject to the successful applicant executing the Independent Contractor Agreement, each Content Creator shall also be provided with a one-off payment of £3,000 (three thousand pounds sterling) which shall, subject to the terms of the Independent Contractor Agreement, be paid by Osprey within 30 days following receipt by Osprey of an invoice raised by the Content Creator, which cannot be raised any earlier than the Content Creator’s return from the Exodus Tour. Such payment shall be payable by Osprey and Exodus shall have no liability in respect thereof.

6. Selection of Content Creators

a.The Promoters shall jointly select three (3) successful applicants from all eligible Content Creator Applications, with such selection being determined based on the responses provided by each applicant to the questions on the Application Form. The successful Content Creators will be notified by Osprey by email on or around 3rd July 2026.

b.The successful applicants must confirm their role as a Content Creator by 10th July 2026 and, by no later than 30th July 2026, have both (i) booked the applicable Exodus Tour, and (ii) entered into an Independent Contractor Agreement. Failure to sign an Independent Contractor Agreement shall amount to a breach of these Terms and Conditions.

c.If an applicant cannot be contacted, does not respond in accordance with the timings set out in these Terms and Conditions, or is unable to act as a Content Creator then the Promoters reserve the right to choose another applicant from the eligible Content Creator Applications received. The Promoters have no responsibility to anyone who has not responded in accordance with these Terms and Conditions.

7. General:

a.The Promoters reserve the right to amend this Opportunity in exceptional circumstances. All entrants agree to abide by these Terms and Conditions and the Promoters reserve the right to exclude entrants for any breach of these Terms and Conditions. The Promoters’ decision is final, and no correspondence will be entered in to.

b.The Promoters reserve the right to modify, suspend, cancel or terminate this Opportunity for any reason, extend or resume the Application Window, or change or withdraw the benefits on offer to applicants at any time without giving advance notice and will do so if an event occurs that renders the provision of the Exodus Tour impossible due to reasons beyond the control of Exodus, or if it cannot be guaranteed that the Opportunity can be carried out fairly or correctly for technical, legal or other reasons and the applicant agrees that no liability shall attach to the Promoters as a result thereof.

c.The Promoters have arranged this Opportunity in good faith but, to the fullest extent permitted by law, accept no responsibility for and will not be liable for any claims, costs, losses, damages, expenses or liabilities, of any kind (including without limitation direct, indirect, consequential, incidental or punitive damages) arising out of or in connection with this Opportunity, or with the acceptance, possession, use or any other aspect of any benefit (including participation in the Exodus Tour), merchandise or payment awarded. Nothing in these Terms and Conditions limits or excludes the liability of the Promoters for death or personal injury resulting from the Promoters’ negligence or for any or any other liability which cannot be limited by applicable law.

d. These Terms and Conditions are governed by English law and any disputes or claims hereunder arising shall be subject to the exclusive jurisdiction of the English Courts.

Terms and Conditions for Promotional Giveaway

1. General details

Promotion Name and Description: Osprey Europe & Gornergrat Competition

To enter, followers must:

Like the post

Follow the accounts @gornergrat & @ospreyeurope

Tag the person you’d bring to Zermatt with you in the comments

Promoter:

Osprey Europe Ltd a subsidiary of Helen of Troy

Talon House, Aston Way,

Poole, Dorset

United Kingdom

Entry Open Date: 16th August 2026

Entry Closing Date: 23:59 BST, 23rd August 2026

Entry Eligibility: Residents in Germany, Austria and Switzerland DE, aged 18 above. Must have Instagram.

By commenting on and/or tagging someone in this post, entrants agree to be automatically entered into this Promotional Giveaway and abide by these Terms and Conditions

2. PRIZE DETAILS

The Prizes:

There are a total of FIVE prizes available. Each prize includes;

2 x return tickets from Zermatt to Gornergrat

1 x Osprey Farpoint or Fairview 40

Prize Draw Date: 24th August 2026

3. Delivery

Prize Delivery: Prizes are delivered by the Promotor within 60 days of the Promotor having received the full shipping details of the winner.

4. General Terms and Conditions

Entries must be received between the Entry Open Date and the Entry Closing Date.

The prize draw is free to enter and no purchase is necessary.

Promoter’s employees or those of Promotors group of companies Helen of Troy, their immediate family or any third party directly associated with the promotion are not eligible to enter.

5. Prize fulfilment and disqualification

A winner forfeits their prize and the Promoter reserves the right to select at random an alternative winner if:

Promoter reserves the right to disqualify an entrant or winner that in its absolute discretion could bring the Promoter into disrepute.

Promoter shall disqualify any entries that have failed to abide by and/or are in breach of these Terms and Conditions.

The name of the winner(s) can be obtained by sending a stamped, self-addressed envelope, within 4 weeks of the Prize Draw Date to the Promoter.

6. Promotional Activity relating to the prize draw

7. Personal Information

Promoter reserves the right to disqualify entrants if they have supplied untruthful, inaccurate or misleading personal details and/or information.

8. Social Media Terms

9. Additional Terms

English law applies and the English courts shall have exclusive jurisdiction over any proceedings in connection with this promotion.

Osprey Europe Kids Colouring Competition at Kendal Mountain Festival 2025

1. General details

Name and Description: Osprey Europe Kids Colouring Competition at Kendal Mountain Festival 2025

To enter, participants must:

Fill out entry form details at ospirey.live/gb/osprey-colouring-competition
Attach a picture of the colouring in page
Submit form

Promoter:

Osprey Europe Ltd a subsidiary of Helen of Troy

Talon House, Aston Way,

Poole, Dorset

United Kingdom

Entry Open Date: 20^th November 2025

Entry Closing Date: 23:59 GMT, 7^th December 2025

Entry Eligibility: Residents in UK, aged 3-12 years.

By entering this competition via the form, entrants agree to be automatically entered into this Promotional Giveaway and abide by these Terms and Conditions

2. Prize Details

The Prizes:

Talon Jr. OR Tempest Jr.– colour dependant on stock availability

Prize Draw Date: 17^th December 2025

Notification of Winner(s): Winner(s) are selected at random and will be notified by the Promoter through the Promoter sending an email within 30 days of the draw and request each winner's home address.

3. Delivery

Prize Delivery: Prizes are delivered by the Promotor within 60 days of the Promotor having received the full shipping details of the winner.

4. General Terms and Conditions

Entries must be received between the Entry Open Date and the Entry Closing Date.

The prize draw is free to enter and no purchase is necessary.

Promoter’s employees or those of Promotors group of companies Helen of Troy, their immediate family or any third party directly associated with the promotion are not eligible to enter.

5. Prize fulfilment and disqualification

A winner forfeits their prize and the Promoter reserves the right to select at random an alternative winner if:

Promoter reserves the right to disqualify an entrant or winner that in its absolute discretion could bring the Promoter into disrepute.

Promoter shall disqualify any entries that have failed to abide by and/or are in breach of these Terms and Conditions.

The name of the winner(s) can be obtained by sending a stamped, self-addressed envelope, within 4 weeks of the Prize Draw Date to the Promoter.

6. Promotional Activity relating to the prize draw

7. Personal Information

Promoter reserves the right to disqualify entrants if they have supplied untruthful, inaccurate or misleading personal details and/or information.

8. Social Media Terms

9. Additional Terms

English law applies and the English courts shall have exclusive jurisdiction over any proceedings in connection with this promotion.

Submission may be shared on our social media pages and webpages, only showcasing the drawing, first name and age of the entrant.

Osprey x Tentbox Social Competition

1. General details

Promotion Name and Description: Osprey x Tentbox Social Competition.

To enter, followers must:

Follow @tentbox & @ospreyeurope

Like the post

Share the post to story

Tag a friend who you'd bring along for the adventure

The promotor of this competition is Kaz Europe Sàrl, Route de la Chaux 4, 1030 Bussigny sur Lausanne, Switzerland

Entry Open Date: 9th July 2025

Entry Closing Date: 23:59 BST 8th August 2025

Entry Eligibility: Residents of the United Kingdom Mainland & Europe Union, aged 18 and above. Must have an Instagram account. Delivery to Albania is expressly excluded. The winner must provide a valid delivery address within one of these eligible regions. TentBox & Osprey accept no responsibility for failure to deliver the prize where an ineligible address has been provided.

By commenting on and/or tagging someone in this post, entrants agree to be automatically entered into this Promotional Giveaway and abide by these Terms and Conditions

2. PRIZE DETAILS

The Prizes: One winner will have the chance to win the following prizes:

TentBox Lite 2.0 Roof Tent

2 x Transporter Duffel 65 (colour dependant on stock availability)

2 x Transporter Gear Tote 28s (colour dependant on stock availability)

Prize Draw Date: 12th August 2025

3. Delivery

Prize Delivery: Prizes are delivered by the Promotor within 60 days of the Promotor having received the full shipping details of the winner.

4. General Terms and Conditions

Entries must be received between the Entry Open Date and the Entry Closing Date.

The prize draw is free to enter and no purchase is necessary.

Promoter’s employees or those of Promotors group of companies Helen of Troy, their immediate family or any third party directly associated with the promotion are not eligible to enter.

5. Prize fulfilment and disqualification

A winner forfeits their prize and the Promoter reserves the right to select at random an alternative winner if:

Promoter reserves the right to disqualify an entrant or winner that in its absolute discretion could bring the Promoter into disrepute.

Promoter shall disqualify any entries that have failed to abide by and/or are in breach of these Terms and Conditions.

The name of the winner(s) can be obtained by sending a stamped, self-addressed envelope, within 4 weeks of the Prize Draw Date to the Promoter.

6. Promotional Activity relating to the prize draw

7. Personal Information

Promoter reserves the right to disqualify entrants if they have supplied untruthful, inaccurate or misleading personal details and/or information.

8. Social Media Terms

By entering the prize draw, entrants will be deemed to be bound by and have accepted these Terms and Conditions and Facebook Statement of Rights and Responsibilities and Facebook Community Standards; and the TikTok Community Guidelines and the TikTok Terms of Service; and Instagram Terms, Instagram Privacy Policy and Instagram API Terms. Promoter reserves the right to disqualify any entries that have failed to abide by and/or are in breach of Facebook’s Statement of Rights and Responsibilities.

9. Additional Terms

Swiss law applies and the Swiss courts shall have exclusive jurisdiction over any proceedings in connection with this promotion.

10. Liability Disclaimer
The Promoter and TentBox accept no responsibility for any damage, loss, liabilities, injury, or disappointment incurred or suffered as a result of entering the prize draw or accepting the prize.

Osprey x Tracy Moseley Social Competition

1. General details

Promotion Name and Description: Osprey x Tracy Moseley Social Competition.

To enter, followers must:

Follow @tracy_moseley & @ospreyeurope
Like the post
Tag a friend
The promotor of this competition is Kaz Europe Sàrl, Route de la Chaux 4, 1030 Bussigny sur Lausanne, Switzerland

Entry Open Date: 22^nd August 2025

Entry Closing Date: 23:59 BST 31^st August

Entry Eligibility: Residents of the Europe, aged 18 and above. Must have an Instagram account.

By commenting on and/or tagging someone in this post, entrants agree to be automatically entered into this Promotional Giveaway and abide by these Terms and Conditions

2. PRIZE DETAILS

The Prizes: One winner will have the chance to win the following prizes:

Signed Tracy Moseley Jersey Size M

1x Escapist Velocity 3 (colour dependent on stock availability)

Prize Draw Date: 7^th August 2025

3. Delivery

Prize Delivery: Prizes are delivered by the Promotor within 60 days of the Promotor having received the full shipping details of the winner.

4. General Terms and Conditions

Entries must be received between the Entry Open Date and the Entry Closing Date.

The prize draw is free to enter and no purchase is necessary.

Promoter’s employees or those of Promotors group of companies Helen of Troy, their immediate family or any third party directly associated with the promotion are not eligible to enter.

5. Prize fulfilment and disqualification

A winner forfeits their prize and the Promoter reserves the right to select at random an alternative winner if:

Promoter reserves the right to disqualify an entrant or winner that in its absolute discretion could bring the Promoter into disrepute.

Promoter shall disqualify any entries that have failed to abide by and/or are in breach of these Terms and Conditions.

The name of the winner(s) can be obtained by sending a stamped, self-addressed envelope, within 4 weeks of the Prize Draw Date to the Promoter.

6. Promotional Activity relating to the prize draw

7. Personal Information

Promoter reserves the right to disqualify entrants if they have supplied untruthful, inaccurate or misleading personal details and/or information.

8. Social Media Terms

9. Additional Terms

Swiss law applies and the Swiss courts shall have exclusive jurisdiction over any proceedings in connection with this promotion.

General Terms of Sale - Osprey

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Osprey Promotional Giveaway - Terms & Conditions

1. General Information

2. Prize Details

3. General Terms and Conditions

4. Prize Fulfilment and Disqualification

5. Promotion-Related Publicity

6. Personal Data

7. Social Media Terms of Use

8. Additional Provisions

Free Cleaning Kit with Reservoir Purchase

Terms and Conditions for Aldo Kane Promotional Giveaway

Terms & Conditions For Becoming a Content Creator For OSPREY & EXODUS

Terms and Conditions for Promotional Giveaway

Osprey Europe Kids Colouring Competition at Kendal Mountain Festival 2025

Osprey x Tentbox Social Competition

Osprey x Tracy Moseley Social Competition

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